Issue

About Issue

A small company for small publications.

Issue is an independent company of fourteen people. We build the tools we wished existed when we ran our own newsletters, and we pay for them by charging a fair, flat price.

§ 01The story so far

It started with a letter to 312 people.

independent publications
12,400
readers every week
4.1M

In 2021 Elena Marsh was editing a food newsletter from her kitchen table. It had 312 readers, a loyal handful of whom wanted to pay. The tools she tried took a tenth of every subscription and made her publication look like everyone else’s.

Jun Takeda, a friend who had spent a decade building email systems, offered to help for a weekend. The weekend became a year. By the end of it, forty writers were sending their letters on what would become Issue, and nobody had paid a share of their revenue to anyone.

We wanted a printing press, not a landlord.

Today Issue is home to more than twelve thousand publications, from village news to science letters read in ninety countries. We are still fourteen people, still independent, and still answering every email ourselves.

Issue is a MONOFRAME company. We are funded by our customers and by a small group of writers who invested early. There are no plans to sell, and no plans to start taking a cut.

§ 02Principles

Four promises we write into every plan

  1. i.

    The reader relationship belongs to the writer

    Your list is yours to export at any moment, in one click, with no exit fee and no questions.

  2. ii.

    We earn from tools, not from your success

    A flat plan price keeps our incentives honest. If you double your revenue, our bill stays the same.

  3. iii.

    Quiet software

    No growth hacks, no streaks, no dark patterns on your readers. Good defaults, then out of the way.

  4. iv.

    Type is not decoration

    Reading is the product. We obsess over measure, leading and how a page feels on a small phone at night.

§ 03The masthead

Fourteen people, four time zones

Engineers, designers, editors and the people who answer your emails. Most of us have run a publication of our own.

  • Elena Marsh

    Co-founder, CEO

  • Jun Takeda

    Co-founder, engineering

  • Abena Owusu

    Head of writer success

  • Lukas Hartmann

    Product design

  • Carmen Ruiz

    Payments engineering

  • Theo Lindgren

    Email deliverability

  • Saanvi Rao

    Editor in residence

  • Mateo Silva

    Frontend engineering

  • Grace O'Neill

    Writer support

  • Idris Bello

    Infrastructure

  • Freya Nilsen

    Community

  • Ravi Menon

    Data & analytics

  • Clara Dubois

    Trust & safety

  • Sam Adeyemi

    Operations & finance

ValuesWrite it downSmall, on purposeAnswer the emailLeave it betterFund the work

In print

“A publishing tool that behaves like a good editor: present when needed, silent otherwise.”
— The Weekly Proof
“Issue's refusal to take a cut of writer revenue is the most interesting business decision in the space.”
— Northline Review
“Finally, newsletters that look like they were set by someone who loves type.”
— Margins Quarterly