Migrate to Issue
Move house without losing a reader.
Bring your subscribers, paid members, posts and comments from your current newsletter tool. Most publications move in an afternoon, and it's free on every plan.
§ 01Five steps
From export to Thursday
- 1
Export from your current tool
Download the subscriber CSV and, if you can, the posts export. Most newsletter tools have both under settings.
- 2
Upload to Issue
Drop the files in. We read the columns, spot duplicates and show you exactly what will move before anything does.
- 3
Match your tiers
Tell us which old plan becomes which Issue tier. Paid members keep their price and renewal date.
- 4
Connect payments
Link your payment account. Subscriptions are reattached to Issue without members re-entering a card.
- 5
Point your domain and send
We redirect the old links, you send a short note to say you've moved, and Thursday goes out as usual.
§ 02What moves
Everything you built comes with you.
If it's in your export, it lands in Issue. If it isn't, a migration editor will help you fetch it.
Subscribers
Emails, names, signup dates, tags and consent history.
Paid members
Tiers, prices, renewal dates and gift memberships.
Posts
Your full archive with original dates, sections and images.
Comments
Threads stay attached to their posts, with names intact.
Sample import report
longfield-export-2026-10-14.csv
- Started
- Oct 14, 2026 · 14:02
- Took
- 6 min 41 s
| Type | Count | Result |
|---|---|---|
| Free subscribers | 17,218 | Imported |
| Paid members | 1,214 | Reconnected |
| Posts and dispatches | 142 | Imported |
| Comments | 3,906 | Imported |
| Duplicate addresses | 37 | Merged |
| Bounced addresses | 84 | Skipped |
§ 03Timeline
A typical move, start to finish
Hour 0
Upload
CSV in, preview out. Nothing has changed for readers yet.
Hour 1
Review
Check the import report, fix tier mapping, merge duplicates.
Day 1
Switch
Payments reconnected, domain pointed, old links redirected.
Day 7
Settle
Your migration editor checks deliverability and closes the ticket.
§ 04Questions
The worries everyone has
Will my subscribers have to sign up again?
No. They move with their consent history, signup dates and tags. Nobody receives a confirmation email unless you ask us to send one.
What about paid members and their card details?
Card details never pass through Issue. Members stay on your payment account, and we reconnect their subscriptions to your new tiers. Renewal dates stay the same.
Do old post links keep working?
Yes. We import your archive with its original publish dates, and when you connect your domain we set up redirects from the old addresses.
How long does it take?
Most publications under 25,000 subscribers move in a single afternoon. Larger lists or paid members across many tiers take one to three days, with a migration editor beside you.
Is migrating free?
Always. Assisted migration is included on every plan, including Starter.
Your readers won’t notice the move. Your accountant will.
Free migration on every plan. 0% of your revenue, forever.